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Distance Sales Agreement

This Distance Selling Agreement (“Agreement”) is concluded in electronic form between the parties whose details appear below, in accordance with the Law No. 6502 on the Protection of Consumers and the provisions of the relevant Regulation on Distance Contracts. The subject of the Agreement is the determination of the rights and obligations of the parties regarding the sale and performance of the training service ordered by the BUYER through the SELLER’s online platform and for which payment has been made.

The BUYER accepts and declares that they have read and approved all pre-contract information relating to the service which is the subject of the contract on the SELLER’s website, including the characteristics of the service, sale price, payment method, main features and withdrawal rights, in electronic form prior to the sale. The pre-information form presented on the site and the invoice to be issued constitute integral parts of this Agreement.

ARTICLE 1 – Parties

SELLER (Service Provider):
Name: IFE Istanbul Institute of Finance Training and Consulting Services Inc.
Address: Küçük Çamlıca, Libadiye Caddesi, Öznur Sokak No: 7, Üsküdar 34696 Istanbul, Turkey
Phone: +90 212 322 0444 – 0850 302 0433
Email: ife@ife.com.tr
Company Registry No. / Tax No.: 0 470 063 1208 00023

BUYER (Consumer/Customer):
Full Name/Title: ___
Address: ___
Phone: ___
Email: ___

Note: The name, address, contact and invoice details provided by the BUYER when registering on the SELLER’s website or placing an order will be automatically entered in this section. The accuracy and up-to-date nature of the BUYER’s information is entirely the BUYER’s responsibility.

Definitions: In this Agreement, the SELLER and the BUYER shall together be referred to as the “Parties”. The BUYER is the end user acting in the capacity of consumer and shall not waive their consumer rights under the law even if they make a purchase in a corporate capacity (e.g. on behalf of a company). (It is noted that certain rights under consumer legislation may not apply to corporate customers.)

ARTICLE 2 – Subject of the Agreement and Main Characteristics of the Service

The subject of this Agreement is the determination of the rights and obligations of the parties regarding the provision of the online training service purchased by the BUYER from the SELLER’s website in electronic form.

Service under the Agreement: The training programme offered by IFE Istanbul Institute of Finance, accessible over the internet (including online classes, video recordings and/or interactive sessions). Its main characteristics and scope of content shall be as announced on the SELLER’s website. The name, duration, method (live class / pre-recorded content), fee and any special conditions of the Service are specified below (details may vary):

  • Name of Training Programme: ___
  • Type of Training: (Live online training / Video training / Blended)
  • Duration/Fee: ___ (The duration and total price of the package purchased will be stated, including VAT.)
  • Access Method: After completing the purchase, the BUYER will receive information from the SELLER on where and how to access the training content (e.g. platform login with username/password, live class schedule, etc.).
  • Other Features: ___ (Matters such as whether a certificate will be issued, instructor details or additional services may be specified here.)

The BUYER accepts that they have been pre-informed about the main characteristics of the service, sale price, payment and performance conditions, and withdrawal rights, and that they have approved these pre-contract particulars in electronic form.

ARTICLE 3 – Formation of the Agreement

Order Process: The BUYER confirms this Agreement and undertakes the payment obligation by adding the relevant training service on the SELLER’s website to the shopping cart and proceeding to the payment step. It is deemed that the BUYER has seen and understood the payment warning message before confirming the order.

Entry into Force of the Agreement: This Agreement enters into force and becomes binding between the parties when the BUYER clicks the “I accept” or similar confirmation button in electronic form and completes payment of the agreed amount. After the Agreement is confirmed, the SELLER will send a copy of the agreement to the email address provided by the BUYER.

Records: By confirming this Agreement, the BUYER accepts that electronic records of the conclusion of the contract (BUYER confirmation, order details, IP logs, etc.) will be retained in the SELLER’s database and may be used as evidence when required.

ARTICLE 4 – Service Fee and Payment Terms

Service Fee: The total sale price of the training service which is the subject of the Agreement is ______ TL (including VAT). Details regarding the service fee are as specified in the BUYER’s order form and pre-information document.

Payment Method: The BUYER shall make payment by choosing one of the following payment methods:

Credit Card/Debit Card: The BUYER may enter their credit or debit card details on the secure payment page to which they are directed via the SELLER’s website and use single payment or (if supported by the site infrastructure) instalment options. For credit card payments, the relevant amount will be charged to the BUYER’s card at the time of approval. If instalment payment is chosen, the transaction is carried out within the instalment facilities provided by the bank; instalments are applied to the cash price and no interest or fee is passed on to the BUYER by the SELLER.

Bank Transfer/EFT: This is the method whereby the BUYER transfers the service fee directly to one of the SELLER’s bank accounts. When making payment, the BUYER must correctly enter the order number in the description/reference field. For bank transfer/EFT payments, the BUYER’s access to the training will be provided within 1 business day after the payment is received in the SELLER’s account. Any bank transfer/EFT fees applied by banks may be borne by the BUYER. (If additional payment methods are introduced in the future—e.g. digital wallet, cash on delivery—they will be added here.)

Completion of Payment: Upon the BUYER’s successful completion of payment, the SELLER will activate the BUYER’s access to the online training service. For credit card payments, the service becomes available as soon as approval is received. For bank transfer/EFT, the BUYER’s access is activated within 24 hours at latest after the payment is credited to the SELLER’s account (7 business days for Certificate Programmes from overseas providers).

Price Changes: The SELLER may in future offer campaigns or discounts on training fees or change prices; however, the price approved by the BUYER at the time of purchase remains valid and binding for that order. Subsequent discounts or increases are not applied to the BUYER’s existing purchase.

ARTICLE 5 – Performance of the Service (Access Method)

Access and Delivery: The training service which is the subject of the Agreement is performed online. The BUYER will obtain access to the service immediately after payment or on the agreed date. Where live classes are concerned, the class schedule and access details will be sent by the SELLER to the BUYER’s email address or communicated via the member account. For pre-recorded video training, the BUYER will be able to access the training videos immediately following payment confirmation.

Duration of the Service: If the training service is offered for a specific period (e.g. 3-month access or classes between certain dates), this period is specified in Article 2 above. The BUYER accepts that access will end when the service period expires. Unless indefinite or long-term access is promised, the SELLER may terminate access to the content after a reasonable period.

Technical Requirements: The BUYER must meet minimum technical requirements (a current internet browser, stable internet connection, device capable of playing audio/video, etc.) in order to benefit from the service. Meeting these requirements is the BUYER’s responsibility. The SELLER is not liable for technical failures not arising from its own systems. However, the SELLER will use reasonable efforts to maintain service quality and will provide technical support for the uninterrupted operation of the platform.

Content Usage Licence: The course materials, videos, documents and other content provided to the BUYER are subject to copyright. The BUYER agrees to use this content solely for personal education purposes and not to reproduce, share or copy it for commercial purposes. The SELLER may apply digital rights protection measures to the content where necessary.

ARTICLE 6 – Right of Withdrawal

Statutory Withdrawal Period: If the BUYER is a consumer (i.e. acts for non-commercial or non-professional purposes), they have the right to withdraw from the contract within 14 days without giving any reason and without penalty, in accordance with the Regulation on Distance Contracts. The withdrawal period begins on the date the contract for the service is concluded. During this period, the BUYER may unilaterally withdraw from the contract by notifying the SELLER of their decision to withdraw. However, this period does not apply when less than one week remains before the start of the service.

Withdrawal Notice: To exercise the right of withdrawal, it is sufficient to send a written notice to the SELLER by durable medium (e.g. email) before the 14-day period has expired. The BUYER may use the sample withdrawal form provided by the SELLER to communicate their withdrawal decision or send any notice that clearly states their wish to withdraw. Confirmation that the withdrawal notice has been received by the SELLER will be communicated to the BUYER without delay.

Exceptions to the Right of Withdrawal: However, the BUYER may not exercise or may lose the right of withdrawal in the following cases:

  • If performance of the service has commenced in full with the BUYER’s consent before the withdrawal period has expired (e.g. if immediate full access to the purchased digital training content was granted and the content is downloadable/viewable), the right of withdrawal may not be exercised under the regulation.
  • As the online training service provided is a service performed immediately in electronic form or digital content accessed immediately, it may fall outside the scope of the right of withdrawal pursuant to Regulation on Distance Contracts Art. 15/1(g). In such case, the BUYER is deemed to have confirmed at the purchase stage that the service would be performed immediately and that there is no right of withdrawal.
  • For in-house training, the right does not apply when less than 14 days remain before performance of the service after the contract and/or request has been mutually approved. The right of withdrawal also does not apply where there is no such period between contract/purchase or request approval and the start date of the service to be purchased.
  • If performance of the service has commenced with the BUYER’s request and explicit consent before the 14-day withdrawal period has expired and the service has been partially performed, the right of withdrawal may not be exercised pursuant to Regulation Art. 15/1(h).

Cases Where the Right of Withdrawal Applies: Where performance of the service has not started urgently and the above exceptions do not apply (e.g. where a live online training programme is due to start in days/weeks and the BUYER has not yet accessed the content), the BUYER may exercise the right of withdrawal normally within the 14-day period. In such case, the SELLER will refund the amount received to the BUYER in a single payment within 14 days from the date the withdrawal notice is received, using a method appropriate to the payment instrument used. No fee will be charged to the BUYER in connection with the refund.

Partial Use and Withdrawal: If the BUYER has consented to the start of performance within the withdrawal period but the service has not yet been fully performed (e.g. they have attended only the first few days of a one-week training), they may not exercise the right of withdrawal under applicable legislation. Nevertheless, the SELLER may, at its sole discretion and for the sake of customer satisfaction, consider refunding part of the fee in respect of the unused portion (this is not a legal obligation but may be stated as a goodwill gesture pursuant to company policy).

ARTICLE 7 – Exercise of the Right of Withdrawal and Consequences

Refund Procedure: Where the BUYER exercises the right of withdrawal, the SELLER will refund all payments received from the BUYER within 14 days at latest from the date the withdrawal notice is received. The refund will be made by a method appropriate to the payment instrument used by the BUYER at the time of purchase. For example, payments made by credit card will be refunded to the same card; if payment was made by bank transfer/EFT, the refund will be made to the bank account notified by the BUYER.

Termination of Service Access: After the withdrawal notice is received, if digital access has been granted to the BUYER, the SELLER will terminate the BUYER’s access to the training platform. The BUYER is obliged to cease using the service from the moment they exercise the right of withdrawal.

Certificates and Documents: If any certificate, document or digital material has been provided to the BUYER within the scope of the training and the BUYER exercises the right of withdrawal, the BUYER accepts that such certificate will be legally invalid and that the digital materials must not be used by the BUYER.

Shipping etc. Costs: As the service under the Agreement is performed in digital form, no return of goods arises in case of withdrawal. Therefore, matters such as shipping costs do not apply. (If a service involving dispatch of physical materials is introduced in the future, how shipping costs will be handled in case of withdrawal will be determined in accordance with the Regulation on Distance Contracts.)

ARTICLE 8 – Other Provisions and Liabilities

Force Majeure and Technical Failures: The parties shall not be held liable to each other for delay or disruption in the performance of the service due to force majeure beyond the control of the parties (e.g. natural disasters, general internet outages, cyber attacks) or technical issues beyond the SELLER’s reasonable control. However, necessary efforts will be made to resolve the situation promptly. If force majeure continues for more than 30 days or performance of the service becomes permanently impossible, either party may terminate the contract and, upon termination, the BUYER has the right to a refund of the unused portion of the amount paid.

SELLER’s Right to Make Changes: The SELLER may not make substantial changes to the content of a training that has already commenced and to which the BUYER has access. However, it may make improvements such as instructor changes or updates to the class schedule where it deems necessary. Such changes must not reduce the benefit the BUYER expects from the training. If the SELLER becomes unable to provide the service at all in exceptional circumstances, the amount paid by the BUYER will be refunded.

Accuracy of BUYER Information: The accuracy of the contact and identity information declared by the BUYER during registration is essential. The SELLER is not liable for any disruption arising from errors or omissions in this information. The BUYER undertakes to take necessary measures to protect their account (such as using a strong password and not sharing it with third parties). The BUYER is liable for damage arising from unauthorized use of their account, except where such damage results from the SELLER’s negligence or fault.

Protection of Personal Data: The SELLER will process the BUYER’s personal data in accordance with applicable data protection legislation (including KVKK) and related regulations. The information provided by the BUYER during payment and training platform usage data will be protected in accordance with our Privacy Policy and Data Protection Notice, and will be shared with third parties only where necessary for performance of the service or as required by law. The BUYER accepts, by confirming this Agreement, that they have been informed in this regard.

Evidence Agreement: The parties agree that, in any disputes arising from this Agreement, the electronic data and records pertaining to the BUYER held on the SELLER’s systems shall constitute valid, binding and conclusive evidence. This clause constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.

ARTICLE 9 – Complaints and Resolution of Disputes

Complaints: The BUYER may submit any questions, requests and complaints regarding the purchased service to the SELLER through the contact channels specified above (e.g. customer service phone or email). The SELLER will review complaints received and respond to the BUYER as soon as possible.

Dispute Resolution: In any disputes arising from this Agreement, the parties will first seek resolution through negotiation. If resolution cannot be achieved, the BUYER may exercise their right to legal recourse in their capacity as consumer. The BUYER may apply to Consumer Arbitration Boards for disputes arising from consumer transactions within the monetary limits announced annually by the Ministry of Trade, or to Consumer Courts for claims exceeding those limits.

A BUYER residing in Turkey may apply to the Consumer Arbitration Board or Court at their place of residence (or where the consumer transaction was carried out). Turkish law shall apply with regard to the rights and obligations of the parties.

Competent Jurisdiction: Where the BUYER is not considered a consumer (e.g. where this Agreement is concluded on behalf of a company), the parties agree that the Istanbul (Anatolia) courts and enforcement offices shall have jurisdiction. (This provision applies only to commercial sales and does not affect the rule of jurisdiction of the court of residence for consumer transactions.)

ARTICLE 10 – Entry into Force and Acceptance

The BUYER confirms by completing the confirmation process that they have carefully read, understood and accepted all terms of this Agreement in electronic form. The Agreement enters into force on the date it is confirmed by the BUYER in electronic form and becomes binding on the parties.

The invalidity or unenforceability of any provision of the Agreement shall not affect the validity of the remaining provisions. In such case, the invalid provision shall be interpreted in the manner closest to the legal regulations and reflecting the intentions of the parties.

This Agreement consists of 10 (ten) articles and has been concluded by confirmation in electronic form. The BUYER is aware that they will receive a confirmation email containing a copy of the Agreement upon completion of the order and may download it separately if they wish.

SELLER: IFE Istanbul Institute of Finance Training and Consulting Services Inc.BUYER: ___ (Confirmed in electronic form)Date of Confirmation: ___